Shriniwas Sapaliga
About Shriniwas Sapaliga
Shriniwas Sapaliga is a Service Quality Lead in Sales Operations at Thomson Reuters, where he has worked for over 13 years. He has extensive experience in order management, sales force compliance, and training new hires, along with a strong background in process improvement and customer relationship management.
Work at Thomson Reuters
Shriniwas Sapaliga has held multiple roles at Thomson Reuters, contributing significantly to the Sales Operations team. He began his tenure in 2006 as an Order Management Specialist, where he worked for four years in New York, New York. In this role, he focused on managing the order management life cycle and ensuring compliance within sales operations. In 2010, he transitioned to the position of Subject Matter Expert - Sales Operations, serving for one year. Since 2011, he has been working as the Service Quality Lead in Toronto, Ontario, where he has continued to enhance service quality and operational efficiency.
Education and Expertise
Shriniwas Sapaliga holds a Master of Commerce degree from the University of Mumbai. His educational background in commerce has provided him with a strong foundation in business principles, which he applies in his professional roles. He possesses over a decade of experience in sales operations, specializing in order management and compliance. His expertise includes training new hires, utilizing analytical skills for customer relationship management, and driving process improvements within sales backend operations.
Background
Before joining Thomson Reuters, Shriniwas Sapaliga worked at WNS Global Services as a Customer Service Associate from 2004 to 2006 in Bombay, Maharashtra, India. This role provided him with initial experience in customer service, which has been beneficial in his subsequent positions in sales operations. His career trajectory reflects a consistent focus on enhancing service quality and operational processes in various capacities.
Achievements in Sales Operations
Throughout his career, Shriniwas Sapaliga has demonstrated a proven track record in process improvement and compliance management within sales operations. He has effectively utilized his analytical and negotiation skills to drive results in customer relationship management. His ability to resolve technical issues and perform order checks has contributed to maintaining high service quality standards in his current role as Service Quality Lead.