Sivan A.
About Sivan A.
Sivan A. is a Senior Digital Chat Assist at Thomson Reuters, where they have worked since 2021. They have a diverse background in customer service and technical support, with previous roles at American Express, Softtek, AT&T, and Tech Mahindra.
Current Role at Thomson Reuters
Sivan A. currently holds the position of Senior Digital Chat Assist at Thomson Reuters. This role has been undertaken since 2021 and is based in Mexico City, Mexico. In this capacity, Sivan A. is responsible for providing advanced digital chat support, leveraging expertise in customer service and technical assistance.
Previous Experience at Thomson Reuters
Prior to the current role, Sivan A. worked at Thomson Reuters as a Digital Chat Assist for one year, from 2021 to 2022. This position involved engaging with clients through digital platforms, addressing inquiries, and delivering support to enhance customer satisfaction.
Professional Background in Customer Service
Sivan A. has a diverse background in customer service roles. They worked at American Express as a Customer Care Professional from 2011 to 2015 in Mexico City, Mexico. Following this, Sivan A. served as a Customer Service Representative at AT&T from 2017 to 2020, also in Mexico City, accumulating a total of seven years of experience in customer-facing positions.
Technical Support Experience
Sivan A. has experience in technical support, having worked as a Technical Support Specialist at Softtek from 2015 to 2017 in Aguascalientes, Mexico. This role involved providing technical assistance and troubleshooting for clients. Additionally, Sivan A. served as a Professional Care Assistant at Tech Mahindra from 2020 to 2021, further enhancing their technical support skills.
Leadership Experience at Qualfon
In 2020, Sivan A. briefly held the position of Team Supervisor at Qualfon for two months. This role likely involved overseeing a team and ensuring effective service delivery, contributing to Sivan A.'s leadership and management skills within the customer service sector.