Steve Corraro
About Steve Corraro
Steve Corraro serves as the Team Manager for Customer Technical Support at Thomson Reuters, where he has worked since 2014. He has a background in business administration and management, with previous roles in customer service management and warranty management.
Work at Thomson Reuters
Steve Corraro has been employed at Thomson Reuters since 2014, serving as the Team Manager for Customer Technical Support. In this role, he has contributed to the organization for a decade in Eagan, MN. His responsibilities include leading a team that consistently meets or exceeds performance metrics. Corraro also plays a significant role in communicating enhancements and changes in departmental processes, ensuring that his team is well-informed and equipped to handle customer needs effectively.
Previous Experience in Customer Service Management
Before his current position, Steve Corraro worked as a Customer Service Manager at Thomson Reuters from 2005 to 2011. He also held a managerial role at Manna Distribution Services for 11 months in 2011-2012. Additionally, he served as the Manager of Warranty at Ziegler Caterpillar from 2012 to 2014. His experience across these roles has provided him with a strong foundation in customer service and team management.
Education and Expertise
Steve Corraro studied at the University of Nevada-Las Vegas, where he earned a Bachelor of Business Administration (BBA) in Business Administration and Management from 1992 to 1994. He also attended SUNY Morrisville, achieving an Associate of Arts and Sciences (AAS) in Business Administration and Management from 1986 to 1988. Additionally, he studied Electrical Construction & Maintenance at the State University College of Technology at Delhi, earning a certificate from 1988 to 1989.
Leadership and Training Initiatives
In his role as Team Manager, Steve Corraro leads monthly training sessions for his team, focusing on topics relevant to both customers and the sales force. He proactively resolves issues and evaluates problems to prevent future occurrences, demonstrating a commitment to continuous improvement within his department. His leadership extends to playing a key role in acquisitions within Customer Operations, highlighting his strategic involvement in organizational growth.
Performance Metrics and Achievements
Steve Corraro has a proven track record of exceeding Line of Sight goals, with his staff consistently meeting or surpassing established metrics. His proactive communication regarding enhancements and changes in department processes has contributed to improved operational efficiency. Corraro's focus on performance and team development reflects his dedication to achieving high standards in customer technical support.