Sue Brooks
About Sue Brooks
Sue Brooks serves as the Customer Service Lead at Thomson Reuters, where she has worked since 2010. She holds a Bachelor of Science in Journalism from Michigan State University and has over a decade of experience in managing customer service operations.
Work at Thomson Reuters
Sue Brooks has been employed at Thomson Reuters since 2010, serving as the Customer Service Lead in the Tax & Accounting, Government division. In this role, she has overseen customer service operations for 14 years. One of her significant contributions includes managing the transition to a new accounting and ordering system, which has likely enhanced operational efficiency and customer satisfaction.
Education and Expertise
Sue Brooks studied at Michigan State University, where she earned a Bachelor of Science (BS) degree in Journalism from 1979 to 1981. She also attended Lake Superior State University for two years from 1977 to 1979. Her educational background in journalism complements her extensive experience in customer service management, providing her with strong communication skills applicable in her current role.
Background
Sue Brooks has over a decade of experience in managing customer service operations. Her career has been marked by a focus on improving customer interactions and operational processes. This extensive experience has equipped her with the skills necessary to lead teams effectively and implement system transitions.
Achievements
During her tenure at Thomson Reuters, Sue Brooks has successfully managed the transition to a new accounting and ordering system. This initiative reflects her ability to lead significant operational changes and improve service delivery within the organization.