Suman Patwal
About Suman Patwal
Suman Patwal is a Lead Application Support professional currently employed at Thomson Reuters in Toronto, Canada. With a background in technical support and systems engineering, he has over a decade of experience in the technology sector, including roles at Dell and Refinitiv.
Current Role at Thomson Reuters
Suman Patwal serves as Lead Application Support at Thomson Reuters, a position held since 2017. In this role, Patwal is responsible for overseeing application support operations and ensuring the reliability of systems. Prior to this position, Patwal worked as a Senior Systems Engineer at Thomson Reuters from 2012, contributing to system design and implementation for a total of 12 years with the company.
Previous Experience at Refinitiv
Patwal has been employed at Refinitiv as an Implementation Engineer since 2019. This role involves implementing solutions and providing support to clients, enhancing their experience with the company's products. The experience gained at Refinitiv complements Patwal's extensive background in technical support and system engineering.
Background in Technical Support
Before joining Thomson Reuters, Suman Patwal worked at Dell as a Technical Support Expert from 2006 to 2007. This role involved assisting customers with technical issues and providing solutions, laying the groundwork for a career in application support and systems engineering.
Education and Expertise
Suman Patwal earned a Master of Business Administration from Sikkim Manipal Institute of Technology, completing the program from 2007 to 2009. This educational background in management has equipped Patwal with skills relevant to leadership and operational efficiency in technology-driven environments.
Career Progression at Thomson Reuters
Patwal's career at Thomson Reuters began as a Network Operations Controller from 2010 to 2012, where responsibilities included managing network operations. This role was followed by a promotion to Senior Systems Engineer, and subsequently to Lead Application Support, reflecting a trajectory of growth and increased responsibility within the organization.