Suzan Rozario (She/Her/Hers)
About Suzan Rozario (She/Her/Hers)
Suzan Rozario is the Director of Technical Support in Operations Customer Service & Support at Thomson Reuters, where she has worked since 2021. With an MBA in Finance from Symbiosis Institute of Business Management, she has over a decade of experience in customer success and managing diverse business operations in the APAC region.
Current Role in Technical Support
Suzan Rozario serves as the Director of Technical Support in Operations Customer Service & Support at Thomson Reuters. She has held this position since 2021, contributing to the management of customer support for the ONESOURCE suite of products and the Risk Business within the APAC regions. Her role focuses on enhancing customer experience and operational efficiency.
Previous Experience at Thomson Reuters
Suzan Rozario has extensive experience at Thomson Reuters, having worked there for a total of 12 years. She initially served as an Assistant Manager from 2009 to 2021, where she developed her skills in customer success and operational management. From 2018 to 2021, she took on the role of Customer Success, APAC Lead for Corporates, based in Hyderabad, India.
Education and Expertise
Suzan Rozario earned her MBA in Finance from the Symbiosis Institute of Business Management, studying from 2005 to 2008. Her educational background supports her expertise in managing diverse businesses, particularly in Tax & Accounting and Risk. She applies different operational approaches to meet the unique needs of these sectors.
Leadership in Global Projects
Suzan Rozario has experience leading global projects aimed at transforming customer experience. Her initiatives focus on fostering innovation and enhancing staff engagement, which are critical components in improving service delivery and operational success.