Tara Pace
About Tara Pace
Tara Pace serves as the Director of Voice of the Customer at Thomson Reuters, a position she has held since 2023. With a career spanning over two decades at the company, she has held various roles, including Director of Customer Experience and Chief Product Owner, focusing on enhancing customer experience and fostering collaboration between business and technology teams.
Current Role at Thomson Reuters
Tara Pace serves as the Director, Voice of the Customer at Thomson Reuters, a position she has held since 2023. In this role, she focuses on enhancing customer experience through effective communication and collaboration between business and technology teams. Based in Eagan, Minnesota, her current responsibilities include understanding customer needs and implementing process improvements.
Previous Positions at Thomson Reuters
Tara Pace has held multiple roles at Thomson Reuters over the years. She worked as a QA Manager from 2008 to 2010, and later served as Director of Customer Experience for the Tax & Accounting division from 2021 to 2023. Additionally, she was the Chief Product Owner for Purchasing & Renewals from 2018 to 2020, and held various other positions including Director of Business Process Management and Sr. Test Lead, contributing to her extensive experience in customer service and process management.
Education and Expertise
Tara Pace earned her Bachelor of Arts degree in Journalism with an emphasis in Advertising from the University of Wisconsin-Eau Claire, where she studied from 1997 to 2001. Her educational background complements her professional experience, particularly in understanding customer needs and improving service processes.
Coaching and Mentoring
Tara Pace is passionate about coaching and mentoring others in their career development. She emphasizes the importance of building long-lasting, trusting relationships and excels in fostering collaboration among teams. Her approach focuses on understanding the unique needs of different groups, which enhances overall team performance.
Customer Experience Focus
Tara Pace has a strong focus on improving customer experience through systematic changes. Her roles have consistently involved enhancing processes and systems to better meet customer needs. This commitment to customer satisfaction has been a central theme throughout her career at Thomson Reuters.