Terence Larkin
About Terence Larkin
Terence Larkin serves as the Operations Director for Customer Service and Support at Thomson Reuters, where he has worked since 2003. He has extensive experience in managing customer data and operational efficiencies, having previously held positions at ICAEW and Wolters Kluwer Law & Business.
Work at Thomson Reuters
Terence Larkin has served as the Operations Director for Customer Service and Support at Thomson Reuters since 2003. In this role, he has managed master data comprising approximately 1.2 million records related to customers, products, and pricing. His leadership has contributed to the operational management of various services, focusing on enhancing efficiency and reducing costs. Larkin's tenure at Thomson Reuters has spanned over 21 years, during which he has played a crucial role in the company's operational strategies.
Previous Experience at ICAEW
Before joining Thomson Reuters, Terence Larkin worked at the Institute of Chartered Accountants in England and Wales (ICAEW) in various capacities. He served as the Customer Services Manager for ABG Professional Information from 1998 to 2001, followed by a role as Online Services Manager from 2001 to 2002. During his time at ICAEW, he focused on improving customer service and managing online service offerings.
Experience at Wolters Kluwer Law & Business
Terence Larkin held the position of Online Services Manager at Wolters Kluwer Law & Business for 11 months in 2002. This role involved overseeing online service operations and contributing to the development of digital offerings in the legal and business sectors. His experience in this position further enhanced his expertise in customer service and operational management.
Achievements in Operational Management
Throughout his career, Terence Larkin has overseen significant operational improvements, particularly in print subscription services, where he achieved notable efficiencies and cost reductions. He has also played a leading role in four SAP implementations and the introduction of Salesforce Service Cloud, demonstrating his capability in managing complex operational projects. His contributions have focused on simplifying business models for online services, which has led to enhanced customer satisfaction and reduced operational costs.
Education and Expertise
Terence Larkin possesses extensive experience in e-commerce design, specification, and operational management. His background includes a strong focus on customer service and support, with a proven track record in managing large datasets and improving service delivery. His expertise in operational management has been instrumental in driving efficiencies within the organizations he has worked for.