Timothy Gilbert
About Timothy Gilbert
Timothy Gilbert is a Retention Owner Software at Thomson Reuters, where he has worked since 2019. He has a background in CAD Design and Technology, as well as experience in customer service and technical training.
Work at Thomson Reuters
Timothy Gilbert has been employed at Thomson Reuters since 2019, serving as the Retention Owner Software. In this role, he focuses on software solutions that enhance customer retention strategies. His work contributes to the overall effectiveness of the company's customer service initiatives in Ann Arbor, MI.
Education and Expertise
Timothy Gilbert completed his high school education at Mio AuSable High School, earning a High School Diploma from 1992 to 1995. He furthered his education at Saginaw Valley State University, where he studied Computer Science and Secondary Education from 1995 to 1997. He also obtained an Associate's degree in CAD Design and Technology from Kirtland Community College, studying from 1997 to 1999.
Background
Timothy Gilbert has a diverse background that includes experience as a Technical Trainer for McKesson Pharmacy Systems. In this position, he developed skills in adapting training methods to meet the varying needs of different customers. His previous role as an Account Manager involved enhancing customer service experiences and providing tailored services.
Professional Experience
Timothy Gilbert has accumulated significant professional experience in customer service and technical training. His role as an Account Manager focused on understanding customer needs and delivering customized solutions. His expertise in software retention strategies at Thomson Reuters further complements his background in customer service.