Tom Heaton
About Tom Heaton
Tom Heaton serves as the Manager of Westlaw Product Management at Thomson Reuters, where he oversees a range of Westlaw products across multiple regions. He has extensive experience in various roles within the company, contributing to product management, customer engagement, and strategic planning since 2002.
Current Role at Thomson Reuters
Tom Heaton currently serves as the Manager of Westlaw Product Management at Thomson Reuters, a position he has held since 2019 in Sydney, Australia. In this role, he manages a diverse range of Westlaw products across multiple regions, including Australia, New Zealand, Asia, the Middle East, and the UK. His responsibilities include handling pricing and sales briefings for Westlaw services, overseeing customer engagement, and enhancing user experience (UX) for these services. Heaton is also involved in the development pipeline creation and delivery for Westlaw products, ensuring that they meet market needs.
Career History at Thomson Reuters
Tom Heaton has a comprehensive career history at Thomson Reuters, spanning several roles from 2002 to 2019. He began as a Digital Support Consultant from 2002 to 2004, followed by positions as a Digital & Customer Support Analyst from 2004 to 2006, and as a Customer Contact Team Leader from 2006 to 2009. He transitioned to the role of Online Product Manager from 2009 to 2012 and later served as the ANZ Online Lead from 2016 to 2019. His extensive experience within the company has equipped him with a deep understanding of product management and customer engagement.
Education and Professional Development
Tom Heaton has a solid educational background that supports his career in product management. He studied at Macquarie University, where he earned a Bachelor of Arts (B.A.) in Sociology from 1990 to 1999. He also completed a Higher School Certificate at Newington College from 1989 to 1994. In addition to his degree, Heaton pursued further professional development, achieving a Business Analysis certification from IRM Training in 2005 and a Practical Project Management certification from the Australian College of Project Management in 2009.
Strategic Responsibilities
In his current role as Manager of Westlaw Product Management, Tom Heaton is responsible for strategic planning and business case creation for Westlaw products in Asia and Emerging Markets. His work involves analyzing market trends and customer needs to inform product development and positioning. Heaton's strategic focus ensures that Westlaw products remain competitive and relevant in a rapidly evolving legal landscape.