Trevor Friend
About Trevor Friend
Trevor Friend serves as the Customer Trainer and Federal Government Team Lead at Thomson Reuters, where he has worked since 2005. He has over 13 years of experience in the legal industry and is responsible for training employees on various Thomson Reuters products.
Work at Thomson Reuters
Trevor Friend has been employed at Thomson Reuters since 2005, initially serving as an Account Manager for two years. He transitioned to the role of Research Specialist, where he has worked for 19 years. In 2012, he took on the position of Customer Trainer - Federal Government Team Lead. In this role, he is responsible for training employees on various Thomson Reuters products, including Westlaw, WestlawNext, CLEAR, Cite Advisor, Brief Tools, and Case Logistix. He also acts as a liaison between the management team and the Federal team of Research Specialists.
Education and Expertise
Trevor Friend studied at Ohio University from 1987 to 1991, where he earned a Bachelor of Business Administration (BBA) with a focus on Management and Marketing. He furthered his education at Marymount University, obtaining a Master's degree in Legal Administration from 1993 to 1996. With over 13 years of experience in the legal industry, he has developed expertise in training and customer service within this sector.
Background
Before joining Thomson Reuters, Trevor Friend worked at CCH as an Inside Sales Representative from 1996 to 1999. His career in the legal industry began with this role, which provided him with foundational sales experience. His subsequent positions at Thomson Reuters have allowed him to deepen his knowledge and skills in legal research and customer training.
Achievements
In his current role as Customer Trainer - Federal Government Team Lead, Trevor Friend is responsible for coaching employees to improve their training and customer service skills. His leadership within the Federal team of Research Specialists has contributed to enhancing the overall effectiveness of the team. He plays a critical role in ensuring that team members are well-trained on Thomson Reuters products and services.