Tyler Davis
About Tyler Davis
Tyler Davis is a Technical Support Representative at Thomson Reuters, where he utilizes his research and problem-solving skills to assist clients. He has a diverse background in customer service and technical roles, including experience at ATI Physical Therapy and Michigan State University.
Work at Thomson Reuters
Currently, Tyler Davis serves as a Technical Support Representative at Thomson Reuters, a position he has held since 2019. In this role, he provides technical assistance to clients, ensuring they effectively implement customer support software. He facilitates web-based sessions to guide new customers through the software setup process. His responsibilities also include maintaining a strong knowledge of supported products, which contributes to delivering high-quality technical support.
Previous Experience in Technical Support
Before joining Thomson Reuters, Tyler Davis accumulated significant experience in customer service and technical support roles. He worked at ATI Physical Therapy as a Patient Service Specialist from 2016 to 2019, where he developed strong problem-solving skills. His earlier roles included positions at Michigan State University, where he served as a Resident Assistant and a Night Reception Supervisor, enhancing his call handling skills and customer satisfaction.
Education and Expertise
Tyler Davis studied at Michigan State University, where he earned a Bachelor of Science (B.S.) in Kinesiology from 2010 to 2016. His education provided him with a foundation in research and problem-solving, which he applies in his technical support role. His ability to quickly learn and master complex information further enhances his effectiveness in supporting clients.
Background in Customer Service
Tyler Davis has a diverse background in customer service, beginning with his role as a Customer Service Representative at Sears Holdings Corporation in 2010. He also worked as a Manufacturing Engineer Intern at Detroit Thermal Systems, LLC in 2014, where he gained practical experience in a technical environment. His various roles have equipped him with the skills necessary to handle complex client issues effectively.