Valerie Mc Connell
About Valerie Mc Connell
Valerie McConnell serves as the Senior Director of Customer Success at Thomson Reuters, where she applies her extensive background in litigation to improve legal software solutions. She holds a B.A. in History from Princeton University and a J.D. from Stanford Law School, and has held various roles in legal and customer success positions over her career.
Work at Thomson Reuters
Valerie McConnell currently serves as the Senior Director of Customer Success at Thomson Reuters. She began this role in 2023 and has been responsible for overseeing customer success initiatives. Her focus includes enhancing client relationships and ensuring the effective use of legal software solutions. McConnell's extensive background in litigation and customer success positions her to drive improvements in client engagement and satisfaction.
Education and Expertise
Valerie McConnell holds a Bachelor of Arts degree in History from Princeton University, where she studied from 2003 to 2007. She furthered her education at Stanford Law School, earning a Doctor of Law (J.D.) degree from 2007 to 2010. Her academic background provides a strong foundation for her legal career, which includes significant experience in litigation and customer success management.
Background
Valerie McConnell has a diverse professional background in the legal field. She worked as an attorney at Jones Day from 2010 to 2017, specializing in Business and Tort Litigation in Silicon Valley. Following this, she served as an attorney and Vice-President of Client Success at Casetext from 2019 to 2023. Earlier in her career, she was an Arthur Liman Public Interest Law Fellow at Yale Law School from 2006 to 2007, where she gained valuable insights into public interest law.
Achievements
Throughout her career, Valerie McConnell has developed expertise in managing customer success and professional services teams. She has utilized her litigation experience to create software solutions that enhance the efficiency of legal practices. Her work at various law firms and legal technology companies showcases her ability to bridge the gap between legal expertise and technology solutions.