Van Anh N.
About Van Anh N.
Van Anh N. serves as a Client Relationship Manager at Thomson Reuters, where she manages over 50 corporate clients in Japan, focusing on risk management and customer success.
Work at Thomson Reuters
Currently, Van Anh N. holds the position of クライアント・リレーションシップ・マネジャー at トムソンロイター, where she has been employed since 2021. In this role, she manages over 50 corporate clients, including both major enterprises and small to medium-sized businesses in Japan. Her responsibilities include initiating upsell activities such as price increases and early renewals, as well as lead generation. She focuses on risk management and customer success, analyzing customer usage to prevent cancellations and proposing long-term plans tailored to client needs.
Previous Experience at IHS Markit
Van Anh N. previously worked at IHSマークイット as a セニア・クライアント・サービス・アナリスト from 2020 to 2021 for one year in 東京. In this position, she contributed to client service efforts and gained valuable experience in managing client relationships, which has informed her current role at Thomson Reuters.
Background in Account Management
Before her tenure at IHS Markit, Van Anh N. worked as an アカウントマネージャー at FPTジャパンホールディングス株式会社 from 2017 to 2020 for three years in 東京. Her role involved managing client accounts and ensuring client satisfaction, which laid the groundwork for her subsequent positions in client relationship management.
Education and Expertise
Van Anh N. studied at Ritsumeikan Asia Pacific University, where she earned a Bachelor of Business Administration (BBA) in Business, Management, and Marketing from 2013 to 2017. She also attended Ritsumeikan University, achieving a degree in Business Administration and Management in 2016. Her educational background provides a solid foundation for her expertise in client relations and management.
Skills and Contributions
In her current role, Van Anh N. coordinates communication and scheduling between clients' headquarters, global offices, and internal teams to facilitate smooth solution implementation. She also trains new team members to enhance sales efficiency by sharing product knowledge and best practices. Additionally, she collaborates with various teams to propose service and resource improvement plans based on client feedback and has developed Microsoft Office Macros and Salesforce Dashboards to streamline sales and reporting processes.