Vanessa Ong
About Vanessa Ong
Vanessa Ong is a Customer Support Executive specializing in Transactions and Fix 4.2, currently employed at Thomson Reuters in Toronto, Ontario, Canada. She has over 14 years of experience in customer support roles, including positions at Five9 and Startek.
Current Role at Thomson Reuters
Vanessa Ong serves as a Customer Support Executive for Transactions and Fix 4.2 at Thomson Reuters. She has held this position since 2010, accumulating over 14 years of experience in this role. Based in Toronto, Ontario, Canada, she is responsible for providing support related to transactions and fixes, ensuring that customer inquiries are addressed effectively.
Experience at Five9
Since 2017, Vanessa Ong has worked at Five9 as a Technical Support Executive (TSE) in San Ramon, California. In this role, she has contributed to the company's customer support initiatives for a duration of 7 years. Her responsibilities include assisting customers with technical issues and ensuring a smooth user experience.
Previous Technical Support Roles
Prior to her current positions, Vanessa Ong worked at Startek as a Technical Support Representative for Cincinnati Bell from 2009 to 2010 in Greenwood Village, Colorado. She also held a technical support position at Dell from 2008 to 2009 in Round Rock, Texas. These roles provided her with foundational experience in customer service and technical support.
Educational Background
Vanessa Ong studied at De La Salle University, where she earned a Bachelor's degree in Mathematics. Her studies took place from 1999 to 2003, providing her with a strong analytical foundation that supports her career in technical support and customer service.