Vicky Lam
About Vicky Lam
Vicky Lam is a Lead Designer specializing in Digital Commerce and Chatbot at Thomson Reuters, where she has worked since 2022. With extensive experience in conversation design and user experience, she has held various design roles across notable companies including Avaya, Thales, and IBM Canada.
Current Role at Thomson Reuters
Vicky Lam currently serves as the Lead Designer for Digital Commerce and Chatbot at Thomson Reuters. She has held this position since 2022 and is based in Toronto, Ontario, Canada. In her role, she focuses on enhancing digital commerce experiences through design thinking and the integration of machine learning and artificial intelligence into service design.
Previous Experience at Thomson Reuters
Before her current role, Vicky Lam worked at Thomson Reuters as a Senior Designer for Chatbot from 2021 to 2022. During her 11-month tenure in the Greater Toronto Area, she contributed to the development of chatbot solutions, leveraging her expertise in conversation design to create effective interactions between users and AI.
Professional Background in Design
Vicky Lam has a diverse background in design, having worked in various roles across multiple organizations. She was an Interaction Designer and User Researcher at Avaya from 2012 to 2015, and a Senior Designer in Service Design at Thales from 2019 to 2021. Additionally, she held positions as a Senior UX Designer at N-able and a Human Factors Researcher and Designer at IFS.
Education and Expertise
Vicky Lam earned a Bachelor of Computer Science with a minor in Psychology from the University of Waterloo - St. Jerome's University, completing her studies from 2002 to 2007. Her educational background supports her expertise in conversation design and user experience, particularly in creating intuitive interactions for AI chatbots.
Focus on User Engagement
In her design work, Vicky Lam incorporates social design elements into AI chatbot projects to enhance user engagement and satisfaction. She utilizes human factors principles to improve digital commerce experiences, aiming to scale design impact through innovative solutions in the field.