Vivek Kumar
About Vivek Kumar
Vivek Kumar is a Conga Order Capture Specialist at Thomson Reuters, where he manages order flow and utilizes various tools such as ServiceNow and Azure DevOps. He holds a Bachelor of Computer Application and has previous experience as a Salesforce QA Engineer at Infosys and a Salesforce Administrator at Wipro.
Work at Thomson Reuters
Currently, Vivek Kumar serves as a Conga Order Capture Specialist at Thomson Reuters, a position he has held since 2022. In this role, he manages the approval process to streamline order flow and utilizes Salesforce Reports to oversee all orders processed through Order Capture. He employs ServiceNow as a ticketing tool for raising requests and uses Azure DevOps for user story creation and tracking bugs and defects. Additionally, he creates deal guidance rules, incentives, and promotions for discounting purposes, ensuring the efficiency of the order capture process.
Previous Experience at Infosys
Before joining Thomson Reuters, Vivek Kumar worked at Infosys as a Salesforce QA Engineer from 2021 to 2022. His role involved testing proposal and quote templates to ensure accuracy and functionality. He resolved bugs and defects related to X-author and quotes as identified by the QA team. This position was based in Bengaluru, Karnataka, India, and operated in a hybrid work environment.
Previous Experience at Wipro
Vivek Kumar also has experience working at Wipro as a Salesforce Administrator from 2019 to 2021. During his two years in this role, he was involved in various administrative tasks related to Salesforce, contributing to the overall management of the Salesforce platform. This position was located in Bengaluru, Karnataka, India, and was conducted on-site.
Education and Expertise
Vivek Kumar studied at Maharshi Dayanand University, where he earned a Bachelor of Computer Application from 2016 to 2019. He also attended JB Knowledge Park, where he studied Computer Programming and obtained a BCA during the same period. His expertise includes designing and developing contracts, templates, and order forms using Conga X-Author, as well as employing agile methodology for project management.