Vivek Singh Thakur
About Vivek Singh Thakur
Vivek Singh Thakur is a Site Reliability Engineer at Thomson Reuters, specializing in Tivoli Endpoint Manager and software distribution for Automated Teller Machines. He has over nine years of experience in the field and holds degrees from the Indian Institute of Management, Calcutta, and Aurora Degree College.
Work at Thomson Reuters
Vivek Singh Thakur has been employed at Thomson Reuters as a Site Reliability Engineer (SRE) since 2015. In this role, he supports Tivoli Endpoint Manager across all operating system platforms on a global scale. His responsibilities include distributing software packages and hotfixes, as well as conducting daily health checks of Tivoli infrastructure servers, including HUB TEMS, RTEMS, HUB TMRs, and Gateways. He also engages in the import and export of situations using the TEPS portal and command line in HUB TEMS.
Education and Expertise
Vivek Singh Thakur studied at the Indian Institute of Management, Calcutta, where he focused on Business Administration and Management from 2017 to 2018. He also holds a Bachelor of Science degree from Aurora Degree College, which he completed from 2005 to 2008. His expertise includes writing and modifying rules, triggers, and procedures for specific alarms, as well as troubleshooting various Tivoli Endpoint Manager issues using incident management, problem management, and change management processes.
Background
Before joining Thomson Reuters, Vivek Singh Thakur worked at IBM as a Tivoli Specialist from 2011 to 2015 in Bangalore. He was responsible for the installation and configuration of BES clients and handled the configuration of ping monitoring via Netcool and Netview for servers and network devices. Prior to his time at IBM, he served as a Project Engineer at Wipro from 2008 to 2011 in Chennai.
Technical Skills and Responsibilities
Vivek Singh Thakur has a strong technical background in managing Tivoli Endpoint Manager for approximately 20,000 clients globally. He is responsible for distributing software or patches to Automated Teller Machines from a remote server using ITCM. His role also includes providing root cause analysis on TEC-related issues such as false alerts, duplicate alerts, and non-generated alerts.