Voula Papas
About Voula Papas
Voula Papas is a Customer Success Manager at Thomson Reuters, overseeing clients in multiple Australian regions and promoting the ONESOURCE suite of products. With a background in training solutions, she specializes in enhancing tax and accounting compliance through structured processes and automation.
Current Role as Customer Success Manager
Currently, the individual serves as a Customer Success Manager at Thomson Reuters, a position held since 2012. In this role, they manage clients across multiple regions, including Victoria, Tasmania, Western Australia, and South Australia. Their responsibilities include ensuring that clients realize the full benefits of Thomson Reuters solutions through collaboration with internal teams. They focus on introducing Tax and Accounting professionals to the ONESOURCE suite of financial software solutions, which encompasses various products aimed at enhancing tax and accounting processes.
Experience at Thomson Reuters
The individual has extensive experience at Thomson Reuters, having worked there for a total of 28 years. They began their tenure as an Account Manager - Training Solutions from 1996 to 2012, where they focused on training and supporting clients. Since 2012, they have transitioned to the role of Customer Success Manager. Their long-standing association with the company has allowed them to develop a deep understanding of its products and client needs.
Education Background
The individual studied at Ashwood College, where they acquired foundational knowledge that supports their career in customer success and client management. Their educational background has contributed to their ability to engage effectively with clients and promote complex financial software solutions.
Expertise in Tax and Accounting Solutions
The individual specializes in automating various tax and accounting processes, including corporate tax returns, tax provisions, Fringe Benefits Tax (FBT) and Goods and Services Tax (GST) reporting, transfer pricing, and statutory accounts. They work to mitigate risks in tax and accounting compliance through structured processes, providing oversight and efficiency improvements for clients. Their expertise in these areas is essential for helping clients navigate the complexities of tax compliance.