Wayne Cox
About Wayne Cox
Wayne Cox is a Director and SIAM Service Manager at Thomson Reuters, where he has worked since 2019. He has extensive experience in service management and improvement, with a strong focus on enhancing customer experience and a qualification as an ITIL Expert.
Current Role at Thomson Reuters
Wayne Cox serves as the Director, SIAM Service Manager at Thomson Reuters since 2019. In this role, he focuses on service integration and management, ensuring that service delivery aligns with organizational goals. His leadership emphasizes improving service quality and enhancing customer experience. He has been instrumental in implementing strategic initiatives that support operational efficiency within the company.
Previous Experience at Thomson Reuters
Wayne Cox has held multiple positions at Thomson Reuters, contributing to various aspects of service management. He worked as a Senior Problem Analyst from 2004 to 2006, then advanced to Head of Service Management for Editorial, News & Media from 2009 to 2012. He also served as Global Process Owner for Incident Management from 2012 to 2015, where he developed ITIL best practices for global deployment. His role as Manager, Incident and Problem Management from 2015 to 2018 involved overseeing major incident management teams.
Experience at PricewaterhouseCoopers
Wayne Cox worked at PricewaterhouseCoopers (PwC) as a Service Improvement Manager in 2003 for nine months. His role involved enhancing service delivery processes within the Service Delivery Center in London. This experience contributed to his expertise in service management and improvement strategies.
Education and Qualifications
Wayne Cox studied at Huntleys Secondary School from 1983 to 1988. He is qualified as an 'ITIL Expert', showcasing a high level of proficiency in ITIL service management practices. This qualification underlines his commitment to service excellence and his capability in managing IT service operations.
Background in Incident Management
Wayne Cox has a strong background in incident management, having worked in various capacities related to this field. His role as Manager, Incident Management at Refinitiv in 2018 involved overseeing incident response strategies. Additionally, his tenure as Global Process Owner for Incident Management at Thomson Reuters allowed him to implement best practices across the organization, impacting thousands of employees globally.