Wilson Mc Farland
About Wilson Mc Farland
Wilson McFarland serves as the Education & Enablement Manager at Thomson Reuters, where he has worked since 2022. He has a background in education and customer enablement, having previously held roles at ThoughtTrace and various school districts in Texas.
Current Role at Thomson Reuters
Wilson Mc Farland serves as the Education & Enablement Manager at Thomson Reuters, a position he has held since 2022. In this role, he focuses on developing and implementing educational programs that enhance customer understanding and utilization of Thomson Reuters products. His work aims to improve customer engagement and satisfaction through effective training and enablement strategies.
Previous Experience at Thomson Reuters
Before his current role, Wilson Mc Farland worked at Thomson Reuters as a Customer Education & Enablement professional for five months in 2022. During this time, he contributed to the design and delivery of educational content aimed at improving customer experience with the company's offerings.
Experience at ThoughtTrace
Wilson Mc Farland was employed at ThoughtTrace from 2021 to 2022 as an Education & Enablement professional. He played a key role in enhancing customer success through training initiatives. Prior to this position, he served as a Customer Success & Training Manager at ThoughtTrace from 2019 to 2021, where he focused on customer training and support.
Teaching Background
Wilson Mc Farland has a background in education, having worked as a Teacher of English Language Arts (ELAR) at Pine Tree Independent School District from 2014 to 2015 and at Nacogdoches Independent School District from 2015 to 2016. His teaching experience provided him with skills in communication and instructional design, which he later applied in his roles in customer education and enablement.
Education and Expertise
Wilson Mc Farland earned a Bachelor's Degree in Communication from Stephen F. Austin State University, where he studied in the College of Liberal and Applied Arts from 2012 to 2014. His educational background has equipped him with strong communication skills, essential for his roles in education and enablement.