Yakov Fedchenko
About Yakov Fedchenko
Yakov Fedchenko is a Technical Specialist and Field Service Engineer with extensive experience in technical support, currently working at Refinitiv in Almaty since 2018. He has held various roles in the IT sector, including positions at Alcatel-Lucent Enterprise and Nursat, and has a Bachelor's degree in IT systems from the Academy of Learning College.
Work at Thomson Reuters
Yakov Fedchenko has been employed at Thomson Reuters since 2007. He holds the position of Technical Specialist / Field Service Engineer within the Technical Support Group for Russia and CIS. His role involves providing technical support and engineering services, contributing to the operational efficiency of the organization. Over the course of his 17-year tenure, he has developed expertise in addressing technical issues and ensuring customer satisfaction.
Current Role at Refinitiv
In addition to his role at Thomson Reuters, Yakov Fedchenko has been working at Refinitiv since 2018 as a Technical Specialist / Field Service Engineer in the Technical Support Group for Russia and CIS. His responsibilities include delivering technical support and solutions to clients, leveraging his extensive experience in the field. He has been with Refinitiv for 6 years, further enhancing his technical skills and industry knowledge.
Previous Experience in Technical Support
Yakov Fedchenko has a diverse background in technical support roles. He worked at Nursat as a Technical Support Specialist from 2002 to 2005 for three years, where he gained foundational experience in customer support and technical troubleshooting. Prior to that, he was a Support Specialist at Aira Telecom for one year, starting in 2001. His early career also includes a position as an IT Administrator at Alcatel-Lucent Enterprise from 2005 to 2007, where he further developed his technical expertise.
Education and Expertise
Yakov Fedchenko studied at the Academy of Learning College, where he pursued a Bachelor's degree in IT Systems Specialist from 2001 to 2005. This educational background provided him with a solid foundation in information technology and systems management. His academic training has been instrumental in shaping his career in technical support and engineering roles.