Yee Xiong
About Yee Xiong
Yee Xiong is a Desktop Support Technician currently employed at Thomson Reuters in Eagan, Minnesota. With prior experience at Allina Health and 3M, Xiong specializes in IT support and user training for conference room equipment.
Current Role at Thomson Reuters
Yee Xiong currently serves as a Desktop Support Technician at Thomson Reuters, a position held since 2021. In this role, Xiong is responsible for providing technical support and assistance to users. This includes managing and documenting IT incidents, service requests, and problems using ServiceNow. Xiong also conducts 'How to' demonstrations for conference room equipment, aiming to enhance user understanding and improve the overall user experience.
Previous Experience at Allina Health
Prior to joining Thomson Reuters, Yee Xiong worked as a Technical Consultant at Allina Health for a duration of five months in 2020. This role was based in Minneapolis, Minnesota, where Xiong contributed to the organization's IT support efforts. The experience gained during this time added to Xiong's technical expertise in the healthcare sector.
Experience at 3M
Yee Xiong was employed as an Information Technology Support Analyst at 3M from 2019 to 2020. During this one-year tenure, Xiong provided IT support services, which included troubleshooting and resolving technical issues for users. This position helped to solidify Xiong's skills in information technology support within a corporate environment.
Educational Background
Yee Xiong completed high school at Harding Senior High School, earning a Diploma from 2009 to 2013. Following this, Xiong attended Century College, where an Associate of Arts and Sciences (AAS) degree in Information Technology was achieved from 2013 to 2018. This educational foundation has been instrumental in Xiong's career in IT support.
Responsibilities in IT Equipment Management
In addition to technical support roles, Yee Xiong is responsible for the onsite delivery and shipping of IT equipment across North America. This task involves coordinating logistics and ensuring that necessary equipment is available for various projects and user needs.