Yvonne Thai
About Yvonne Thai
Yvonne Thai is a Senior Manager of CX Culture & Strategy at Thomson Reuters, known for her ability to challenge the status quo and develop human-centric strategies. She has a background in finance, user experience design, and extensive experience in the financial services sector, including previous roles at Scotiabank and TD.
Work at Thomson Reuters
Yvonne Thai currently holds the position of Senior Manager, CX Culture & Strategy at Thomson Reuters. She has been in this role since 2021, focusing on enhancing customer experience through innovative strategies. Her work involves challenging existing processes and fostering a culture that prioritizes human-centric solutions. Thai's approach emphasizes collaboration within teams to address complex issues, aligning with the company's commitment to delivering quality services.
Previous Experience at Scotiabank
Yvonne Thai has extensive experience at Scotiabank, where she worked in various capacities from 2015 to 2021. She served as a Credit Risk Analyst in Strategic Initiatives from 2015 to 2017, followed by a role as Manager, Governance & Policy for one year in 2017. Subsequently, she advanced to Senior Manager, Strategy and Change Management, a position she held from 2018 to 2021. Her tenure at Scotiabank allowed her to develop expertise in governance, policy, and strategic management.
Education and Expertise
Yvonne Thai earned a Bachelor of Business Administration (BBA) with a focus on Finance from York University. She further enhanced her skills by studying User Experience Design at BrainStation, where she achieved certification in 2018. Her educational background supports her specialization in creating human-centric strategies tailored for diverse audiences, particularly in the financial services sector.
Experience in Data Analysis and Operations
Before her roles at Scotiabank, Yvonne Thai worked as a Data Analyst in Operations at TD for three months in 2014. This position provided her with foundational experience in data analysis, contributing to her understanding of operational efficiencies. Her early career experiences laid the groundwork for her subsequent roles in strategy and management.
Industry Experience
Yvonne Thai has a diverse professional background that spans the retail, digital marketing, and financial services industries. This breadth of experience equips her with a multifaceted perspective on customer experience and strategy development. Her ability to navigate different sectors enhances her capacity to create effective, human-centric strategies for varied audiences.