Carlos Ulloa
About Carlos Ulloa
Carlos Ulloa is a Customer Support Engineer with over a decade of experience in technical support and customer service. He has worked for various companies, including Hamilton Thorne, Inc. and BancTec, and possesses expertise in diagnostic tools and technical troubleshooting.
Work at Hamilton Thorne, Inc.
Carlos Ulloa has been employed at Hamilton Thorne, Inc. as a Customer Support Engineer since 2013. His role involves providing technical support and enhancing customer satisfaction through inter-departmental collaboration. Ulloa utilizes his expertise in diagnostic tools and technical skills to address customer inquiries and resolve issues effectively. He has contributed to the Quality Management system within the organization, ensuring that customer needs are met with high standards.
Previous Employment Experience
Prior to his current position, Carlos Ulloa held various roles in the technical support field. He worked at Olympus IMS as a Technician for four months in 2012, where he gained hands-on experience. Ulloa also served as an IT Tech at Insight Global for three months in 2012. His earlier experience includes four years as a Customer Engineer Support at BancTec from 2006 to 2010, and he was self-employed as an IT consultant from 2011 to 2012.
Technical Skills and Expertise
Carlos Ulloa possesses extensive technical skills, particularly in soldering and the use of hand and power tools for support tasks. He is proficient in reading and interpreting schematics and blueprints, which aids in troubleshooting and repair. Ulloa has a decade of experience providing remote control support using TeamViewer, and he is skilled in utilizing diagnostic tools such as Multi Meter, Oscilloscope, Signal Generator, and Spectrum Analyzer.
Education and Certifications
Carlos Ulloa studied at RETS Technical Center, where he focused on Electronics/PC Service Technician and obtained A+ Certification from 1999 to 2000. This educational background provided him with foundational knowledge and skills that support his career in technical support and engineering.
Customer Support and Communication
In his role, Carlos Ulloa plays a key part in addressing unique customer concerns by making policy exception decisions. He utilizes Salesforce.com to document customer communications and service activities, ensuring accurate records and follow-ups. His commitment to enhancing customer satisfaction is evident through his collaborative efforts across departments.