Tien Ngo
About Tien Ngo
Tien Ngo is the Head of Production Support for the Asia-Pacific region at Thought Machine, a position he has held since 2022. He has extensive experience in service delivery and operations management, having worked in various roles at Rackspace and McAfee.
Current Role at Thought Machine
Tien Ngo serves as the Head of Production Support for the Asia-Pacific (APAC) region at Thought Machine. He has held this position since 2022 and is based in Singapore. In this role, he is responsible for overseeing production support operations and ensuring the smooth functioning of services across the APAC region.
Previous Experience at Thought Machine
Before his current role, Tien Ngo worked at Thought Machine as a Senior Service Delivery Manager for the APAC region. He held this position for eight months in Singapore from 2021 to 2022. His responsibilities included managing service delivery and enhancing customer satisfaction within the region.
Career at Rackspace
Tien Ngo has extensive experience at Rackspace, where he held several key positions. He served as Customer Care Manager for the APAC region from 2011 to 2013 in Hong Kong. He then progressed to Head of Service Delivery, APAC from 2013 to 2016, followed by Head of Operations, Asia from 2017 to 2018. His roles involved managing customer care and operational strategies across the Asia-Pacific region.
Education and Qualifications
Tien Ngo completed his education at the University of Sydney, where he studied Computer Science and earned a Bachelor of Computer Science and Technology from 1996 to 1998. Prior to this, he attended Girraween High School in New South Wales from 1990 to 1995.
Experience at McAfee
Before joining Rackspace, Tien Ngo worked at McAfee as a Technical Account Manager from 1999 to 2007 in Sydney, Australia. In this role, he was responsible for managing technical accounts and ensuring client satisfaction with McAfee's products and services.