Tyler Groves
About Tyler Groves
Tyler Groves is a Cloud Support Engineer at Thought Machine, with a background in IT support and technical analysis. He has worked at various companies, including Swale Heating Limited, Shepherd Neame Ltd, and Premier Foods, and has a strong foundation in Information Technology.
Work at Thought Machine
Tyler Groves currently serves as a Cloud Support Engineer at Thought Machine, a role he has held since 2021. His responsibilities include providing technical support and solutions for cloud-based services. He has contributed to the optimization of cloud operations and has been involved in various projects that enhance service delivery.
Previous Employment Experience
Before joining Thought Machine, Tyler Groves worked at Premier Foods as a Remote Technical Support Analyst from 2020 to 2021. Prior to that, he was an IT Support Analyst at Shepherd Neame Ltd from 2016 to 2020. His career began at Swale Heating Limited, where he served as an IT Technician from 2013 to 2016. This diverse experience has equipped him with a strong foundation in IT support and cloud technologies.
Education and Expertise
Tyler Groves studied at MidKent College, where he achieved a Level 2 NVQ in Business and ICT from 2014 to 2015. He also attended The Abbey School in Faversham, obtaining 7 GCSEs, including subjects such as Maths, Science, English, and IT, from 2008 to 2013. His educational background provides a solid basis for his technical skills in IT and cloud support.
Technical Skills and Projects
Tyler Groves has demonstrated proficiency in various technical areas. He automated repetitive tasks using PowerShell, which resulted in significant time savings and reduced errors. He successfully migrated multiple sync services, including Azure Active Directory sync, to Windows Server 2019. Additionally, he executed a comprehensive LAN overhaul and designed a Mobile Device Management (MDM) server utilizing Amazon EC2 and EBS services.