Ahmed Quadri
About Ahmed Quadri
Ahmed Quadri serves as the Chief Customer Officer at ThoughtSpot, bringing over 20 years of experience in customer success and analytics. He has held various leadership roles across multiple companies, including Heap and Reltio, and specializes in product analytics and digital experience analytics.
Work at ThoughtSpot
Ahmed Quadri serves as the Chief Customer Officer at ThoughtSpot, a position he has held since 2024. In this role, he focuses on enhancing customer experience and driving customer success initiatives. His responsibilities include overseeing customer engagement strategies and ensuring alignment with company objectives. Quadri's leadership is instrumental in achieving key performance indicators related to customer satisfaction and retention.
Previous Experience in Customer Success
Before joining ThoughtSpot, Quadri held various significant roles in customer success across multiple organizations. He was the Chief Customer Officer at Heap from 2021 to 2023, where he launched digital Customer Success motions. Prior to that, he served as Vice President of Customer Success at Reltio in two separate tenures, contributing to the development of customer support and training programs. His experience also includes advisory roles at Catalyst Software and AB Tasty, focusing on customer success strategies.
Education and Expertise
Ahmed Quadri holds an MBA in Management & Strategy from Northwestern University's Kellogg School of Management. He also earned a Bachelor of Science degree in Computer Engineering from the University of Illinois Urbana-Champaign. His educational background complements his expertise in Product Analytics, Digital Experience Analytics, and Master Data Management (MDM). Quadri's extensive knowledge supports his ability to drive customer success across various industries.
Leadership and Team Building
Quadri has over 20 years of experience in leading customer-facing teams. He has a proven track record in building and scaling cross-discipline teams in Customer Success, Partner Success, and Professional Services. His leadership has been pivotal in driving accountability for key company targets such as Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and Customer Satisfaction (NPS). He has also successfully scaled post-sales operations at Reltio.
Career Background
Ahmed Quadri began his career in consulting, delivering analytics solutions with firms like IBM, PwC Consulting, and Accenture. He has worked in technical pre-sales roles at Salesforce, Informatica, and Siperian. His diverse background includes experience in various global markets, including EMEA, AsiaPac, Australia, and Japan. Quadri's career reflects a strong focus on customer success and strategic growth initiatives.