Andrea C. Frisk
About Andrea C. Frisk
Andrea C. Frisk is the Director of Digital Customer Success at ThoughtSpot, where she has worked since 2024. She has a diverse background in customer success, project management, and analytics, with previous roles at Canadian Tire Corporation, Procter & Gamble, and Vistek.
Current Role at ThoughtSpot
Andrea C. Frisk serves as the Director of Digital Customer Success at ThoughtSpot, a position she has held since 2024. In this role, she manages initiatives aimed at enhancing customer engagement through digital solutions. Her responsibilities include overseeing the development of automated and personalized customer success strategies, which are essential for improving client satisfaction and retention.
Previous Experience at ThoughtSpot
Prior to her current role, Andrea worked at ThoughtSpot in various capacities. She was an Engagement Manager from 2020 to 2022, where she focused on customer engagement strategies. Following this, she served as Manager of Engagement Delivery from 2022 to 2024, contributing to the development of customer success initiatives and ensuring effective delivery of services.
Professional Background
Andrea has a diverse professional background with experience in multiple industries. She worked at Canadian Tire Corporation as an Operations Analyst and Project Manager, contributing to operational efficiencies. Her tenure at Procter & Gamble included roles as a Logistics and Accounts Receivable Analyst, as well as a Senior Accounts Receivable Analyst, where she managed financial processes. Additionally, she held positions at Vistek as a Project Manager and Marketing Manager, focusing on project delivery and marketing strategies.
Educational Background
Andrea C. Frisk has a solid educational foundation. She studied Communication Studies at Athabasca University and Broadcasting - Radio at Humber College. Additionally, she pursued Visual and Creative Arts at Fleming College. This diverse educational background supports her expertise in customer communication and engagement strategies.
Key Projects and Initiatives
Throughout her career, Andrea has managed significant projects aimed at improving customer success. Notably, she led a comprehensive data pipeline project that enhanced automation and personalization in digital customer success initiatives. She also conducted audits of communication tools to streamline customer interactions, contributing to improved operational efficiency. Furthermore, she developed standardized customer success assets to ensure cohesive messaging across her organizations.