Ankan Jain
About Ankan Jain
Ankan Jain serves as the Vice President of Professional Services at ThoughtSpot, where he has worked since 2019. He has extensive experience in customer success and professional services, having held various roles at companies such as MicroStrategy and Birst.
Work at ThoughtSpot
Ankan Jain has served as Vice President of Professional Services at ThoughtSpot since 2019. In this role, he leads initiatives aimed at enhancing customer success and scaling the partner ecosystem. He is responsible for ensuring that partners are vetted, certified, and continuously enabled to deliver successful engagements. Jain has also implemented a value-driven model that focuses on customer success and expansion within accounts. His efforts contribute to improving the customer journey during use case implementation, ensuring a positive experience for users.
Previous Roles and Experience
Before his current position at ThoughtSpot, Ankan Jain held various roles in the technology sector. He was the Regional Customer Success Director for the East and South regions at ThoughtSpot from 2018 to 2019. Prior to that, he worked at MicroStrategy in multiple capacities, including Project Manager and Director of Professional Services for the Northeast region. Jain also served as Practice Director for North America at Birst and held a position as Software Design Engineer at Alarm.com. His diverse experience spans over a decade in professional services and consulting.
Education and Expertise
Ankan Jain earned his MBA from NYU Stern School of Business, where he studied Finance, Strategy, and Marketing from 2008 to 2011. He also holds a Bachelor of Science degree in Computer Engineering with Honors from the University of Maryland, completed between 1999 and 2003. His educational background provides a strong foundation for his roles in professional services and customer success, enabling him to drive initiatives that enhance partner and customer engagement.
Leadership and Initiatives
In his leadership role at ThoughtSpot, Ankan Jain drives thought leadership and collaboration within the community. He led the Partner Services Success initiative, which focuses on enabling partners for successful delivery of engagements. Jain's approach emphasizes a value-driven model that prioritizes customer success and satisfaction. His commitment to enhancing the customer journey reflects his strategic vision for the organization and its partners.