Chethan Srinivas
About Chethan Srinivas
Chethan Srinivas is a System Administrator Desktop Support at ThoughtSpot in Bengaluru, India, with over three years of experience in the role. He has a background in technical support and holds a Bachelor's degree in Information Technology, along with a certification in ITIL V4 Foundation.
Work at ThoughtSpot
Chethan Srinivas has been employed at ThoughtSpot since 2021, serving as a System Administrator Desktop Support. In this role, he is responsible for managing desktop and laptop environments, ensuring optimal performance and user support. His work involves generating and organizing system images and providing technical assistance to users. Chethan's position requires him to participate in a 24/7 support and on-call rotation, addressing immediate and long-term technical issues for the organization.
Previous Experience in IT Support
Before joining ThoughtSpot, Chethan worked at LTI - Larsen & Toubro Infotech as a Technical Specialist from 2019 to 2021. His role involved providing technical support and solutions to clients. Prior to that, he was employed at Cognizant as an Associate for four months in 2016, where he gained foundational experience in IT support. Additionally, he completed an apprenticeship at Kennametal from 2015 to 2016, further developing his technical skills.
Education and Certifications
Chethan holds a Bachelor's degree in Information Technology from Annamalai University, which he completed from 2020 to 2022. He also earned a Diploma in Computer Science and Engineering from East West College of Polytechnic, studying from 2016 to 2019. Furthermore, he is certified in ITIL V4 Foundation, which demonstrates his understanding of IT service management best practices.
Technical Skills and Expertise
Chethan has developed expertise in managing both Mac and Windows machines. He utilizes Jamf for managing Mac environments and AirWatch for Windows machines. His experience includes generating and organizing desktop and laptop images, which is crucial for system deployment and maintenance. Chethan's technical skills are complemented by his participation in 24/7 support, where he provides immediate solutions to technical issues.