Jacob W.
About Jacob W.
Jacob W. serves as the Head of Customer Success at ThoughtSpot, bringing extensive experience in analytics and customer education from his previous roles at various companies, including Mode and Mailchimp.
Work at ThoughtSpot
Jacob W. currently serves as the Head of Customer Success at ThoughtSpot, a position he has held since 2024. He works remotely and is responsible for overseeing customer success initiatives, ensuring that clients derive maximum value from the company's products and services.
Previous Experience at Mode
Before joining ThoughtSpot, Jacob W. worked at Mode as the Strategic Accounts Director from 2022 to 2023. In this role, he was involved in managing key accounts and developing strategies to enhance customer satisfaction and retention.
Education and Expertise
Jacob W. earned a Bachelor’s Degree in Economics from Arizona State University, where he studied from 2004 to 2007. He specializes in omni-channel reporting and analytics, media mix and attribution modeling, and is proficient in advanced data visualization tools such as Tableau and DOMO.
Background in Analytics and Marketing
Jacob W. has a diverse background in analytics and digital marketing, having held various positions across multiple organizations. His roles have included Director of Product Analytics at Mailchimp, VP and Head of Analytics at Melon, and Global Director of Marketing Sciences at OMD USA. He has extensive experience in programmatic display advertising and customer data platforms.
Skills in Data Analysis and Testing
Jacob W. possesses strong analytical skills, particularly in A/B and multivariate testing, which are essential for optimizing digital marketing strategies. His expertise also includes integrating data from multiple channels to provide comprehensive insights into customer interactions.