Jake Parker
About Jake Parker
Jake Parker is a Customer Success Manager at ThoughtSpot, with a background in business intelligence and customer success across various industries. He has held positions at JPMorgan Chase & Co., Qlik, and John Wiley and Sons, and possesses expertise in customer retention strategies and technical architecture.
Work at ThoughtSpot
Jake Parker has been serving as a Customer Success Manager at ThoughtSpot since 2020. In this role, he focuses on ensuring customer satisfaction and retention, leveraging his extensive background in business intelligence and customer success. His position involves working closely with clients to understand their needs and provide tailored solutions that enhance their experience with the product. Parker's expertise in customer retention strategies is particularly beneficial in addressing the unique challenges faced by clients in various industries.
Previous Experience at JPMorgan Chase & Co.
Before joining ThoughtSpot, Jake Parker worked at JPMorgan Chase & Co. as a Business Intelligence Manager and Metrics Owner from 2014 to 2017. During his three years in this role, he was responsible for managing business intelligence initiatives and metrics, contributing to data-driven decision-making processes. His experience at JPMorgan Chase provided him with a solid foundation in analytics and customer insights, which he applies in his current role.
Career at Qlik
Jake Parker worked as a Customer Success Manager at Qlik from 2018 to 2020. In this capacity, he was responsible for fostering customer relationships and ensuring successful adoption of Qlik's analytics solutions. His role involved collaborating with clients to optimize their use of the platform, thereby enhancing their overall satisfaction and retention. This experience further developed his skills in customer success management.
Educational Background
Jake Parker holds a Bachelor of Arts degree in International Relations with a French Minor from Boston University, where he studied from 1988 to 1991. He also completed various non-degree programs, including studies at the Sign Language Center and American Military University. Additionally, he earned four certifications in Supply Chain Fundamentals, Warehouse, Transportation, and Customer Service from Hudson County Community College in 2018. His educational background supports his diverse skill set and enhances his communication abilities.
Skills and Expertise
Jake Parker possesses a comprehensive skill set that includes experience as a developer, administrator, and advisor. He has expertise in customer retention strategies specifically tailored for the publishing, banking, and beverage industries. His strong understanding of both technical architecture and the end-user experience allows him to communicate effectively across different levels of business. Parker is fluent in French and has basic knowledge of Spanish and Sign Language, which enhances his ability to connect with a diverse client base.