Jeff Dean
About Jeff Dean
Jeff Dean is a Customer Success Manager at ThoughtSpot, with over 20 years of experience in business intelligence and analytics. He previously held roles at Motio, Digital Hive, and Cognos, focusing on client success and data-driven decision-making.
Work at ThoughtSpot
Jeff Dean has been serving as a Customer Success Manager at ThoughtSpot since 2020. In this role, he focuses on ensuring clients achieve their desired outcomes with the company's analytics platform. His responsibilities include guiding customers through the implementation process and providing ongoing support to maximize the value of their investment in ThoughtSpot's solutions.
Previous Experience at Motio
Before joining ThoughtSpot, Jeff Dean worked as a Strategic Accounts Manager at Motio, which is an IBM Cognos partner. In this position, he was responsible for managing key accounts and ensuring customer satisfaction while promoting the use of IBM Cognos solutions. His experience at Motio contributed to his expertise in business intelligence and analytics.
Background in Business Intelligence
Jeff Dean has over 20 years of experience in business intelligence and business analytics. His career has primarily focused on client-facing consultative roles, where he has helped organizations leverage data to make informed decisions. This extensive background has equipped him with the skills necessary to support clients effectively in his current role.
Education and Expertise
Jeff Dean earned a Bachelor of Arts degree in Psychology from California State University, Long Beach. His educational background provides a foundation for understanding client needs and behaviors, which is essential in his role as a Customer Success Manager. This knowledge complements his extensive experience in business intelligence.
Career at Cognos
Jeff Dean held the position of Solution Advisor at Cognos, an IBM company, from 2000 to 2014. During his 14 years at Cognos, he developed a deep understanding of business analytics solutions and contributed to the success of various client projects. His tenure at Cognos laid the groundwork for his future roles in the industry.