Jordan Suffin
About Jordan Suffin
Jordan Suffin is a Senior Director of Product Enablement at ThoughtSpot, where he oversees product documentation processes and leads global product training initiatives. He has held various leadership roles in training and education services across multiple technology companies, including MicroStrategy and Lithium Technologies.
Current Role at ThoughtSpot
Jordan Suffin currently serves as the Senior Director of Product Enablement at ThoughtSpot, a position he has held since 2023. In this role, he is responsible for overseeing product documentation processes and leading initiatives that enhance user engagement and product adoption. His focus on product enablement strategies aims to improve the overall experience for users, ensuring that employees, partners, and customers are well-equipped to utilize the company's offerings effectively.
Previous Experience at ThoughtSpot
Prior to his current role, Jordan Suffin worked at ThoughtSpot as the Director of Product Enablement from 2020 to 2023. He also held the position of Director of Global Product Training from 2018 to 2020. During his tenure, he led global product training initiatives that catered to a diverse audience, contributing to the company's mission of enhancing product knowledge and user proficiency.
Career History in Product Training
Jordan Suffin has extensive experience in product training and enablement across multiple organizations. He worked at Lithium Technologies as the Director of Global Training Services from 2015 to 2018 and served as the Interim Director of Education Services & Customer Success at Incite Informatics for 8 months in 2015. His early career included roles at MicroStrategy, where he held various positions including Director of Channels Education and Senior Technical Trainer, from 2001 to 2015.
Educational Background
Jordan Suffin studied at the University of California, Davis, where he earned a Bachelor of Arts degree in Japanese and Psychology from 1992 to 1996. He also studied Japanese Studies at Temple University Japan for 11 months in 1995. This educational background has contributed to his expertise in developing training programs tailored for global audiences.
Expertise in Product Enablement
Jordan Suffin possesses expertise in product enablement strategies that enhance user engagement and product adoption. His strong background in developing training programs and managing product enablement teams has allowed him to effectively lead initiatives that support diverse audiences. His work focuses on ensuring that users have the necessary tools and knowledge to maximize the benefits of the products they use.