Katie Bertsche
About Katie Bertsche
Katie Bertsche is a Corporate Customer Success Manager at Mode, where she has worked since 2022. She has previous experience as an Account Manager at Paloma and Apex Systems, as well as internships in visual merchandising and technical recruiting.
Current Role at ThoughtSpot
Katie Bertsche serves as the Corporate Customer Success Manager at ThoughtSpot, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of ThoughtSpot's analytics solutions. Her responsibilities include managing client relationships and facilitating the onboarding process for new customers.
Experience at Mode
Katie has been working at Mode as a Corporate Customer Success Manager since 2022. In this capacity, she is responsible for supporting corporate clients and ensuring they derive maximum value from Mode's data analytics platform. Her experience in customer success allows her to effectively address client needs and foster long-term partnerships.
Previous Experience at Paloma and Apex Systems
Prior to her current roles, Katie worked at Paloma as an Account Manager for seven months in 2021. She also spent three years at Apex Systems, where she held the positions of Account Manager from 2017 to 2020 and Technical Recruiter for four months in 2017. These roles contributed to her expertise in client management and recruitment.
Internship Experience
Katie's early career included internship positions that provided foundational experience. She interned at Camcraft, Inc. for three months in 2014 and at Crate and Barrel as a Visual Merchandising Intern for three months in 2015. These internships helped her develop skills in project management and visual presentation.
Education and Academic Background
Katie Bertsche earned her Bachelor's degree from the Leavey School of Business at Santa Clara University. Her studies included a focus on Marketing and Spanish Studies, equipping her with a diverse skill set applicable to her roles in customer success and account management.