Kelly Zheng
About Kelly Zheng
Kelly Zheng is an Enterprise Customer Success Manager with extensive experience in customer success roles at various companies, including ThoughtSpot and Sisense. She actively engages in advocacy for Asian professionals and oversees student chapters for Ascend in New York City.
Work at ThoughtSpot
Kelly Zheng currently serves as an Enterprise Customer Success Manager at ThoughtSpot, a position she has held since 2024. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive background in customer success management. Her responsibilities include managing enterprise accounts and fostering strong relationships with clients to drive product adoption and value realization.
Previous Experience in Customer Success Management
Prior to her role at ThoughtSpot, Kelly Zheng worked at BigPanda as a Senior Customer Success Manager from 2021 to 2023. She also held the position of Enterprise Customer Success Manager at Sisense from 2019 to 2021 and at Celonis from 2018 to 2019. In these roles, she managed strategic accounts and contributed to customer retention and satisfaction in the Greater New York City Area.
Education and Expertise
Kelly Zheng earned her Bachelor of Science (B.S.) degree in Accounting from Penn State University, where she studied from 2011 to 2015. Her educational background in accounting provides her with a strong analytical foundation that complements her expertise in customer success management.
Advocacy and Leadership Roles
Kelly Zheng is actively involved in advocacy work, particularly through her role as Vice President of Student Affairs for Ascend- Pan Asian Leaders, New York Metro Professional Chapter. She oversees eight student chapters in New York City, focusing on empowering young professionals and breaking the bamboo ceiling. Her advocacy efforts span over 12 years and include speaking engagements at universities and professional gatherings.
Professional Background
Before transitioning into customer success roles, Kelly Zheng worked as a Consultant at Deloitte from 2015 to 2018. This experience provided her with valuable insights into business operations and client management, further enhancing her skills in customer success and account management.