Kendrick Heath
About Kendrick Heath
Kendrick Heath serves as the Vice President of Global Field Solutions Consulting, Customer Success and Services at ThoughtSpot, a position he has held since 2023. With a strong background in sales engineering and account management, he has significantly contributed to the growth and development of teams and strategies within the SaaS industry.
Current Role at ThoughtSpot
Kendrick Heath serves as the Vice President of Global Field Solutions Consulting, Customer Success, and Services at ThoughtSpot. He has held this position since 2023. In this role, he oversees customer success initiatives and leads consulting services to enhance client engagement and satisfaction.
Previous Positions at ThoughtSpot
Kendrick Heath has held multiple roles at ThoughtSpot. He worked as a Sales Engineer from 2017 to 2019, then advanced to Director of Solutions Engineers and Architects from 2019 to 2020. He continued to progress within the company, serving as Vice President of North America Field Sales Engineering and Architects for 11 months in 2020, followed by Vice President of Global Field Sales Engineering and Architects from 2021 to 2023. During his tenure, he achieved triple-digit growth in the SaaS business and managed significant revenue metrics.
Career Background
Kendrick Heath has a diverse career in technology and sales. He began his professional journey at Cognos as an Account Executive from 2001 to 2005. He later worked at IBM in various roles, including Business Analytics Solution Architect and World Wide Competitive and Demonstration Business Unit Executive. He also held positions at Cisco and Platfora, where he served as an Account Executive and Principal Solutions Engineer, respectively.
Education and Academic Background
Kendrick Heath studied at the University of Kentucky, where he earned a Bachelor of Science degree in Mathematics. His academic tenure lasted from 1986 to 1991, during which he also studied Computer Science, providing him with a strong foundation in analytical and technical skills.
Achievements in Revenue Management
During his time at ThoughtSpot, Kendrick Heath managed a significant Annual Recurring Revenue (ARR) of $150 million and achieved $45 million in new Annual Contract Value (ACV). He also developed a strategic plan to transition the customer base to a SaaS platform, which improved post-sales support models and expanded the team to over 150 individuals.