Mark Plummer
About Mark Plummer
Mark Plummer is a Principal Technical Writer and Information Architect at ThoughtSpot, where he has worked since 2018. With over 15 years of experience in technical writing, user experience design, and program management, he has held various roles at companies such as PayPal, Cisco, and Apple.
Work at ThoughtSpot
Mark Plummer has served as Principal Technical Writer and Information Architect at ThoughtSpot since 2018. In this role, he focuses on information architecture, contributing to the organization’s documentation and user experience strategies. His expertise in doc ops and program management enhances the effectiveness of technical communication within the company.
Previous Employment History
Prior to his current position, Mark Plummer held various roles in the tech industry. He worked at PayPal as a Technical Writer on a contract basis from 2007 to 2008. At Cisco, he served as a Program Manager for Customer Enablements and later as a Senior Technical Writer from 2014 to 2018. He also had a brief tenure at Apple as an Instructional Designer in 2018. His experience extends to Ocarina Networks, Seagate Technology, and Akamai Technologies, where he engaged in technical writing and user experience design.
Education and Expertise
Mark Plummer earned a Bachelor of Arts in Technical Journalism from Colorado State University, studying from 1984 to 1988. He furthered his education with a Master of Science in Communications, focusing on Television, Radio, and Film at the S.I. Newhouse School of Public Communications at Syracuse University from 1988 to 1989. His educational background supports his expertise in doc ops, program management, and product management, along with over 15 years of experience in UX writing and user experience design.
Background in User Experience Design
Mark Plummer has a solid background in user experience design, having worked in this field at multiple organizations. His roles included User Experience Designer at IATAI Enterprises from 2015 to 2017 and at Seagate Technology from 2005 to 2009. Additionally, he provided consulting services as a User Experience Consultant at Apple in 2004. His diverse experience in UX writing and design contributes to his comprehensive understanding of user-centered documentation.
Technical Writing Experience
Mark Plummer has extensive experience in technical writing, having worked in various capacities across different companies. His tenure at Cisco included both contract and full-time positions as a Senior Technical Writer from 2007 to 2018. He also worked as a Technical Writer at Ocarina Networks and PayPal. His technical writing skills encompass documentation for networking, streaming media development, and other technical fields.