Moutushi Ghosh
About Moutushi Ghosh
Moutushi Ghosh is an Application Engineer with expertise in ServiceNow ITSM modules, including incident and change management. She has a background in software development and testing, with experience at Tata Consultancy Services and currently works at ThoughtSpot.
Work at ThoughtSpot
Moutushi Ghosh currently serves as an Application Engineer at ThoughtSpot, having joined the company in 2023. Based in Bengaluru, Karnataka, India, she is involved in various application engineering tasks that leverage her expertise in ServiceNow. Her role includes developing and modifying workflows for Service Catalog and Requests, ensuring that they meet organizational requirements efficiently.
Education and Expertise
Moutushi Ghosh holds a Master's degree in Computer Applications (MCA) from Manipal University Jaipur, which she completed between 2021 and 2023. Prior to this, she earned a Bachelor's degree in General Science from West Bengal State University, Kolkata, from 2010 to 2014. Her educational background supports her extensive expertise in ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, Knowledge, and Service Catalogs.
Background in Tata Consultancy Services
Moutushi Ghosh has a significant background with Tata Consultancy Services (TCS), where she held multiple roles over several years. She began as a Senior Process Associate in 2016, transitioning to a Test Specialist in 2017, and then to a Remedy Administrator from 2018 to 2020. Most recently, she worked as a ServiceNow Developer from 2020 to 2023. Her experience at TCS has provided her with a strong foundation in IT service management and application development.
Technical Skills and Proficiencies
Moutushi Ghosh possesses a range of technical skills relevant to her role as an Application Engineer. She is proficient in utilizing ServiceNow utilities such as Business Rules, Client Scripts, Workflow Scripts, and Scheduled Jobs. Additionally, she has experience in handling CMDB data imports through various transform maps and is skilled in creating Users, Roles, and Groups within ServiceNow. Her knowledge extends to generating reports and managing email notifications and inbound actions.
Experience in BFSI Domain
Moutushi Ghosh has experience working in the Banking, Financial Services, and Insurance (BFSI) domain. This background enhances her understanding of industry-specific requirements and challenges, allowing her to apply her technical skills effectively in service management and application development within this sector.