Paola Johnson
About Paola Johnson
Paola Johnson serves as the Director of Community and Customer Advocacy at ThoughtSpot, where she has worked since 2022. With a background in community management and customer advocacy, she has held various roles at ThoughtSpot and CA Technologies, contributing to brand loyalty and community engagement initiatives.
Current Role at ThoughtSpot
Paola Johnson serves as the Director of Community and Customer Advocacy at ThoughtSpot, a position she has held since 2022. In this role, she develops and manages various community programs, including online community initiatives, User Group events, and product champion programs. Additionally, she co-leads the Adelante Latinx Employee Resource Group (ERG) at ThoughtSpot, focusing on fostering an inclusive environment for Latinx employees.
Previous Experience at ThoughtSpot
Prior to her current role, Paola Johnson worked at ThoughtSpot in several capacities. She was the Head of Community & Customer Advocacy from 2021 to 2022 and the Head of Community from 2019 to 2021. During her tenure, she strategically partnered with internal teams and customers to build brand advocates and enhance customer loyalty and retention.
Experience at CA Technologies
Paola Johnson has significant experience at CA Technologies, where she held multiple roles. She served as a Digital Solution Strategist focusing on IT Asset Management, Service Delivery, and IT Automation from 2017 to 2018. Additionally, she worked as a Digital Sales Account Owner for IT Service Management and as an Associate Inside Sales Account Manager specializing in API Management from 2014 to 2016.
Education and Academic Background
Paola Johnson earned her Bachelor's degree in Marketing and Management from the University of Houston, where she studied from 2010 to 2014. Her academic background laid the foundation for her career in sales and customer advocacy, providing her with essential skills in marketing strategies and management principles.
Professional Journey and Early Career
Before her roles in technology and customer advocacy, Paola Johnson gained experience in sales and marketing. She worked as a Student Sales Representative at the University of Houston and held a position as a Sales Associate at Pier 1 Imports. These early roles contributed to her development in customer engagement and sales strategies.