Pavan M
About Pavan M
Pavan M is a Customer Success Associate with experience at ThoughtSpot and Sense, specializing in customer satisfaction and product adoption. He holds a Bachelor of Computer Applications and an MBA in Business Analytics, along with certifications in Tableau and Power BI.
Work at ThoughtSpot
Pavan M currently serves as a Customer Success Associate at ThoughtSpot, a position he has held since 2024. In this role, he focuses on developing tailored success strategies that enhance product adoption and customer satisfaction. He collaborates with internal teams to ensure clients achieve their business objectives through effective account management and proactive support.
Previous Experience in Customer Success
Before joining ThoughtSpot, Pavan worked at Sense as a Customer Success Associate from 2021 to 2024. His responsibilities included implementing strategies to improve customer engagement and retention. He also gained experience at WarpDrive Tech Works as an Account Management Specialist for three months in 2021, where he contributed to managing client accounts and ensuring customer satisfaction.
Background in Data Analytics
Pavan has a background in data analytics, having worked as a Data Analytics Consultant at KPMG for one month in 2020. His role involved analyzing data to provide insights that support business decisions. Additionally, he briefly worked at HungerBox in 2020 in Sales Ops and Demand Strategy, where he focused on optimizing sales processes.
Education and Expertise
Pavan holds a Bachelor of Computer Applications from Jain (Deemed-to-be University), where he studied Cloud Computing and Mobile Technology from 2015 to 2018. He furthered his education by obtaining a Master of Business Administration (MBA) in Business Analytics from the same institution, completing his studies from 2019 to 2021. He also holds multiple certifications in Tableau and Power BI, which enhance his capability to provide data-driven insights.