Santhosh Reddy Itikyala
About Santhosh Reddy Itikyala
Santhosh Reddy Itikyala is a Salesforce Admin and Business Analyst with extensive experience in optimizing Salesforce systems and enhancing project efficiency. He holds a Bachelor's degree in Electronics and Communications Engineering and a Master's degree in Computer Science, and currently works at ThoughtSpot.
Work at ThoughtSpot
Santhosh Reddy Itikyala has been employed at ThoughtSpot since 2020, serving as a Salesforce Admin and Business Analyst. His role involves analyzing and optimizing Salesforce objects and fields, including Accounts, Opportunities, and Cases. This work aims to enhance project release efficiency. He operates in a work-from-home capacity, contributing to the company's Salesforce management and business analysis efforts.
Previous Experience in Salesforce Administration
Prior to his current position, Santhosh worked at several organizations in various Salesforce-related roles. He served as a Salesforce Data Quality Admin/Developer at Transamerica from 2017 to 2019, where he focused on data quality management. He also worked as a Salesforce Admin at Rally Health for eight months in 2019 to 2020 and as a Salesforce Admin/Developer at ANDHUS Technologies for five months in 2017.
Educational Background
Santhosh Reddy Itikyala completed his Bachelor's degree in Electronics and Communications Engineering at JNTUH College of Engineering Hyderabad from 2010 to 2014. He pursued a Master's degree in Computer Science at Fairleigh Dickinson University from 2015 to 2017. His earlier education includes achieving Matriculation from S.t Mary's High School and Intermediate from Narayana Junior College.
Key Projects and Contributions
Santhosh played a significant role in designing and implementing major NPS Survey Projects, specifically migrating from the Wootric system to Salesforce. He has also worked on projects related to email-to-case functionality and created Pager Duty Alerts for on-call System Reliability Engineers using Salesforce tools. His collaboration with the Deal Desk team focused on projects related to the CPQ process.
Skills and Tools Utilized
In his roles, Santhosh has utilized various tools and methodologies to enhance project documentation and visualization. He employs MIRO charts, JIRA Board, and Loom videos to document projects for both business and internal Salesforce teams. His technical skills include leveraging Email Alerts and the Entitlement Process in Salesforce to improve system reliability.