Tim Spraggs
About Tim Spraggs
Tim Spraggs is a Customer Success Manager at ThoughtSpot in Ottawa, Ontario, Canada, where he has worked since 2021. He has extensive experience in customer success roles, including 13 years at IBM and 8 years at Cognos, and possesses expertise in architecting custom solutions for complex workflows.
Work at ThoughtSpot
Tim Spraggs has been serving as a Customer Success Manager at ThoughtSpot since 2021. In this role, he advises customers on product strategy and assists them with migration paths. His focus is on ensuring that clients maximize the value of their investments in ThoughtSpot's analytics platform. Based in Ottawa, Ontario, Canada, he has contributed to enhancing customer satisfaction and engagement through his expertise in customer success management.
Previous Experience at IBM
Before joining ThoughtSpot, Tim Spraggs worked at IBM for 13 years, from 2008 to 2021. He held the position of Customer Success Manager - Architect, specializing in Cloud & Data Platform and Security. In this capacity, he was responsible for guiding customers through the complexities of IBM's offerings, ensuring they effectively utilized the company's cloud and data solutions.
Career at Cognos
Tim Spraggs began his career in customer success at Cognos, where he worked from 2000 to 2008 as a Customer Advocate in Pre-Sales for Cognos Business Intelligence Software. During his tenure, he collaborated with executive management to improve and integrate systems, policies, and procedures, contributing to the overall effectiveness of the organization in delivering business intelligence solutions.
Education and Expertise
Tim Spraggs has a background in aviation and computer science. He studied Aviation at Perimeter Aviation, achieving a Commercial Pilot certification from 1991 to 1992. Additionally, he studied Computer Science at Algonquin College of Applied Arts and Technology from 1998 to 1999. His expertise includes architecting unique customizations with complex workflows to accommodate large application usage, which supports his roles in customer success and technical strategy.