Alice Gordon
About Alice Gordon
Alice Gordon is a Senior Service Designer at Thoughtworks, where she has worked since 2021. With a diverse background in service design across various public sectors, she specializes in user-focused design and engagement.
Work at ThoughtWorks
Alice Gordon has been employed at ThoughtWorks as a Senior Service Designer since 2021. In this role, she focuses on user-centered design and engagement, particularly within public services. Her work involves collaborating with teams to enhance service delivery and improve user experiences.
Previous Experience in Service Design
Alice Gordon has extensive experience in service design across various organizations. She worked at the Scottish Fire and Rescue Service in multiple capacities, including Service Designer for the Mobile Museum project and as a contract Service Designer. Additionally, she contributed to service design and delivery at The Prince's Trust and Social Work Services. Her roles often involved workshop leadership and project management.
Education and Expertise
Alice Gordon studied Design and Visual Communications at the Glasgow School of Art, earning a Bachelor of Arts (BA) from 2010 to 2013. She also attended Leeds College of Art, where she completed A-Levels in Photography, Film Studies, and Fine Art, as well as a Foundation degree in 3D and Spatial Design. Her educational background supports her expertise in user-focused design and communication.
Background in Public Sector Projects
Alice has a strong background in working on large-scale infrastructure transformation and delivery projects within the public sector. She has been involved in service design projects for the Ministry of Housing, Communities & Local Government through the Government Digital Service (GDS). Her experience spans government, education, and NGO sectors, emphasizing her commitment to improving public services.
Career Development and Roles
Alice Gordon's career includes diverse roles in various organizations. She has worked as a Senior Service Designer at HM Revenue & Customs, a freelance service designer, and held positions in documentary filmmaking and event coordination. Her varied experiences contribute to her comprehensive understanding of service design and delivery.