Carla Martelli Labbe
About Carla Martelli Labbe
Carla Martelli Labbe is a Senior Associate IT Infrastructure Analyst currently working at Thoughtworks in Barcelona, Catalonia, Spain. She has a diverse background in IT support and customer service, with previous roles at companies such as MongoDB, PageGroup, and Airbnb.
Work at ThoughtWorks
Currently, Carla Martelli Labbe serves as a Senior Associate IT Infrastructure Analyst at ThoughtWorks in Barcelona, Catalonia, Spain. She has been in this role since 2024. Prior to this position, she worked at ThoughtWorks as an Information Technology System Analyst from 2022 to 2023. In her roles, she has demonstrated a commitment to enhancing IT infrastructure and supporting organizational goals.
Previous Employment Experience
Carla has a diverse background in IT and customer service roles. She worked at MongoDB as an IT Specialist 3 from 2023 to 2024 and at PageGroup as a Help Desk Support Analyst from 2020 to 2021. Additionally, she served as an IT Support Specialist at Computacenter from 2018 to 2019 and as a Case Manager at Airbnb during the same period. Her experience also includes roles in fashion styling and sales.
Education and Expertise
Carla has pursued various educational paths, achieving multiple certifications. She studied Forensic Science and Technology at The University of Edinburgh from 2013 to 2018. She also completed a Google IT Support Professional Certificate through Coursera in 2021. Her studies in Cyber/Computer Forensics and Counterterrorism at Itemformación in 2019 further enhance her expertise in IT security. Additionally, she has qualifications in marketing, e-commerce, and fashion design.
Skills and Competencies
Carla is familiar with security standards and usability optimization, enabling her to troubleshoot and resolve IT concerns effectively. Her experience in customer service has allowed her to enhance customer response strategies and implement processes that improve service functionality. She has demonstrated a commitment to maximizing customer satisfaction through various customer-facing responsibilities.
Career Development
Carla's career development reflects a strong focus on IT and customer service. She has transitioned through various roles, gaining experience in IT support, customer service, and administrative functions. Her educational background supports her career trajectory, with studies in technology, marketing, and forensic science, contributing to her comprehensive skill set.