Dianne Inniss
About Dianne Inniss
Dianne Inniss serves as the Principal Strategist for Retail and Customer Experience Innovation at ThoughtWorks, where she has worked since 2015. With a strong background in consulting and brand management, she specializes in customer-focused digital solutions and has extensive experience leading complex projects for Fortune 100 companies.
Work at ThoughtWorks
Dianne Inniss has served as Principal Strategist for Retail and Customer Experience Innovation at ThoughtWorks since 2015. In this role, she leads global ideation and innovation sessions that focus on collaborative strategy development and impactful strategy implementation. Her expertise lies in creating customer-focused digital solutions and driving innovation management. Inniss works closely with client executives to enhance their understanding of customer behaviors and motivations, integrating this knowledge with digital tools to foster business growth.
Education and Expertise
Dianne Inniss holds an MBA from The Wharton School at the University of Pennsylvania, where she also earned a BA. Additionally, she studied at the Georgia Institute of Technology. Her educational background provides a strong foundation for her expertise in customer-focused digital solutions, new product development, and growth strategy. Inniss specializes in innovation management, leveraging her academic knowledge to counsel Fortune 100 companies and other leading organizations.
Professional Background
Before joining ThoughtWorks, Dianne Inniss held various roles at Capgemini Consulting, where she worked as a Senior Manager from 2010 to 2015 and as a Managing Consultant from 2005 to 2009. She also served as an International Brand Manager for Mount Gay Rum at Remy Cointreau from 1995 to 1997 and as a Brand Manager for Shell in the Caribbean and Central America from 1997 to 1998. Additionally, she was a University Qualified Facilitator at Capgemini University from 2007 to 2015.
Achievements in Consulting
Dianne Inniss has extensive project leadership experience as an engagement director, successfully managing complex consulting engagements with multinational teams across the US, Europe, Latin America, and India. She has a proven track record of counseling Fortune 100 companies in developing customer strategies and new digital operating models, aimed at driving business value. Her work emphasizes the importance of understanding customer motivations to inform strategic decisions.