Diego Alves
About Diego Alves
Diego Alves is an Engagement Lead and Senior Product Manager with over nine years of experience in IT business, particularly in digital transformation and innovation within the aviation sector. He has held various roles at GOL Linhas Aéreas and Thoughtworks, contributing to customer experience and project management.
Current Role at ThoughtWorks
Diego Alves currently serves as an Engagement Lead and Senior Product Manager at ThoughtWorks in Brazil. He has held this position since 2021, contributing to various projects and initiatives that focus on digital transformation and innovation. His role involves leading teams and managing client engagements to enhance product development and customer experience.
Previous Experience at ThoughtWorks
Diego Alves previously worked at ThoughtWorks as a Senior Product Manager and Project Lead for five months in 2021. During this time, he was involved in managing product development processes and collaborating with cross-functional teams to deliver solutions that meet client needs.
Experience at GOL Linhas Aéreas
Diego Alves has extensive experience at GOL Linhas Aéreas, where he worked in various roles from 2012 to 2020. He started as a Customer Service Airport Agent, then progressed to Airport Analyst focusing on customer experience, projects, products, and UI & UX. He later served as an IT Senior Business Analyst, Product Owner, and Product Manager, contributing to innovation and project management in the aviation sector.
Educational Background
Diego Alves has a strong educational background, having studied at several institutions. He earned a Master of Business Administration (MBA) in Digital Business from Universidade de São Paulo from 2021 to 2023. He also holds a Bachelor in Civil Aviation from Universidade Anhembi Morumbi, completed in 2013. Additionally, he has pursued executive education in customer experience and post-graduation studies in management and product innovation.
Certifications and Skills
Diego Alves holds certifications in Agile Scrum methodology, Design Thinking, and Lean Six Sigma. These certifications reflect his expertise in modern project management and process improvement techniques. He possesses advanced English and intermediate Spanish language skills, which enhance his ability to communicate effectively in diverse environments. His experience spans over nine years in IT Business, focusing on digital transformation and customer journey improvements.