Luma Santos
About Luma Santos
Luma Santos is a Senior Business Analyst at American Industrial Supply Company with extensive experience in technical writing, product ownership, and business analysis across various sectors, including retail and supply chain.
Work at ThoughtWorks
Luma Santos has held multiple roles at ThoughtWorks, serving as a Senior Business Analyst. She worked in the Retail E-commerce sector from 2021 to 2023 and contributed to a project for the largest worldwide computer and consumer electronics company for two months in 2023. Currently, she is engaged as a Senior Business Analyst for the American Industrial Supply Company since 2023. Her responsibilities include facilitating business processes and enhancing user experiences.
Education and Expertise
Luma Santos has a diverse educational background. She studied Digital Product Management at Escola PM3, completing the program in 2021. Additionally, she pursued a graduate degree in Gestão de Produto at BBI - Business Behavior Institute from 2021 to 2023. Luma also holds a Bachelor's degree in Comunicação Social - Publicidade e Propaganda from UNIASSELVI, completed in 2014, and studied Comunicação - Publicidade e Propaganda at FURB - Universidade de Blumenau in 2009. Her expertise includes facilitation, story mapping, and user journey development.
Background in Technical Writing
Luma Santos has a strong background in technical writing, having worked at several companies in this capacity. She was a Technical Writer at Senior Sistemas in the Human Resources sector for 11 months in 2014-2015. Following that, she served as a Technical Writer at Hi Platform from 2015 to 2017. Her experience in technical writing has equipped her with skills in documentation and communication within software development processes.
Experience in Journalism and Copywriting
Luma began her career in journalism, working as an Online Journalist at YOUPIX for six months in 2010-2011. She then transitioned to copywriting, holding a position at pen.ag from 2012 to 2014. This experience in journalism and copywriting has contributed to her strong communication skills and ability to convey complex information effectively.
Career Progression and Roles
Luma Santos has progressed through various roles in her career, moving from journalism and copywriting to technical writing and business analysis. She worked as a Product Owner in the Customer Care sector at Hi Platform for 10 months in 2017-2018. Her diverse roles reflect her adaptability and growth within the technology and retail sectors.