Rujia Wang
About Rujia Wang
Rujia Wang serves as the Head of Customer Engagement at Thoughtworks, where she has worked since 2017. With a background in consulting and expertise in e-commerce and retail services, she has developed innovative solutions for various industries, including automotive and food and beverage.
Current Role at ThoughtWorks
Rujia Wang serves as the Head of Customer Engagement at ThoughtWorks, a position she has held since 2017. Based in Chicago, Illinois, she has been instrumental in leading customer engagement strategies and initiatives within the organization. Her role involves collaborating with various teams to enhance customer experiences and drive business growth.
Previous Experience at ThoughtWorks
Rujia Wang has a history with ThoughtWorks, having worked there in multiple capacities. She began as a Senior Consultant from 2015 to 2016, followed by a role as Lead Consultant from 2016 to 2017. During her tenure, she contributed to various projects that focused on innovative solutions in customer engagement.
Experience at PwC Australia
Prior to her time at ThoughtWorks, Rujia Wang worked at PwC Australia. She held the position of Consultant from 2012 to 2013 and then progressed to Senior Consultant, Economics and Digital, from 2013 to 2015. Additionally, she served as a Senior Solution Designer for four months in 2013. Her roles involved providing consultancy services and developing strategies in the economic and digital sectors.
Education and Expertise
Rujia Wang holds a Bachelor's degree in Economics from The Australian National University, where she studied from 2008 to 2011. She also studied at The University of Hong Kong for a year, further enhancing her expertise in economics. Her professional focus includes creating innovative e-commerce and retail services, particularly for the automotive industry, and developing technology-driven experiences in the food and beverage sector.
Skills and Methodologies
Rujia Wang employs a diverse toolkit in her work, which includes behavioral science, lean product development, portfolio design and management, customer research, and business strategy. She collaborates with cross-functional teams, including UX Designers, Business Analysts, Developers, and Quality Analysts, to deliver comprehensive solutions and strategies.